Once you have placed an order, a tracking e-mail is sent so that you can track the shipping status and estimated time of arrival.
If you do not have access to e-mail please call our customer service department at 1-800-800-3141 to have them look up the order.
How do I track my order?
Upon placing your order, you will receive an e-mail with your order tracking number and a link to the delivery service website.
NOTE: Orders to APO and other military addresses cannot be tracked.
My order never arrived.
Please contact customer service at 1-800-800-3141 with your order number and tracking number. You may also send an e-mail to: info@ohioart.com.
An item is missing from my shipment.
Please contact customer service at 1-800-800-3141 with your order number. You may also send an e-mail to: info@ohioart.com.
My product is missing parts.
Missing parts will be replaced within 7 days of purchase. Please contact customer service at 1-800-800-3141 with your order number. You may also send an e-mail to:info@ohioart.com.
When will my backorder arrive?
You will receive e-mail notification when your back order is ready to ship. Your credit card will then be charged for the order amount.
