Ohio Art Company

Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

Safety
• Aluminum powder has leaked from my Etch A Sketch®; how should I clean the powder?
• Product Warnings
• Toy Safety Statements
• Are the contents of my Etch A Sketch® harmful to my child?

My Account
• How do I create an account?
• How much is my shipping?
• I forgot my password.
• How do I return my purchase?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

Retired Toys
• Do you still carry Faballoon™, Twirl O Paint® or Zaks™ products?
• What is the value of my old toy?

International Shipping
• Can I purchase an item and have it shipped overseas?
• Do you ship to my country?

Guarantees
• Satisfaction Guaranteed
• Privacy Policy
• Security

Miscellaneous
• I would like to license or gain permission to use the Etch A Sketch® trademark from The Ohio Art Company; who should I contact?

Replacement Parts
• Are there replacement markers available for Doodle Doug?

Pricing and Billing
• Do I have to pay sales tax?
• I need a copy of my receipt/invoice.
• When will my credit from returned merchandise appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Contact Us
• How do I contact you?